Support Services

Deployment Support

OnGoing Support Services

Local Break-Fix.

Local break-fix services play a critical role when network issues arise, providing immediate on-site support to diagnose and resolve disruptions that can hinder business operations. When network problems occur, such as connectivity failures, equipment malfunctions, or configuration errors, skilled technicians are dispatched to the location to perform thorough troubleshooting and repairs.

Hardware Repair & Replacement

Diagnosing and fixing issues with physical network components, such as routers, switches, and servers. This service may include replacing faulty equipment with new hardware.

Cabling and Connectivity

Addresses issues related to network cabling, such as damaged Ethernet cables or improper connections. Technicians will inspect, repair, or replace cabling to restore proper connectivity.

Configuration & Troubleshooting

Troubleshooting misconfigurations within network devices. Our technicians can access device settings, update firmware, and ensure that configurations align with requirements.

Local Smart Hands

Provide on-site technical support by leveraging local expertise to execute hands-on activities and ensure smooth operation of IT infrastructure while working with remote teams.

MSP's Partner with BridgeLync to handle on-site dispatch - from new site buildouts to existing Moves, Ad's, Changes & More...

Premium Support.

BridgeLync provides a strategic approach designed to prevent issues before they escalate into significant problems, ensuring that network infrastructure operates efficiently and reliably. This process involves regular monitoring, performance assessments, and routine updates to hardware and software. By integrating our Premium Support with effective issue escalation procedures handled by us, organizations can enhance network reliability, minimize staff operational network support and focus on business operations.

Premium Proactive

Equipment replacement, Outage reporting, Ticket Escalation for Carrier delivered services, and diagnosis of network related issues and outages. Best Effort local break-fix services.

Premium Preventative

Everything included in Premium Proactive PLUS Software Updates, Vulnerability Patching, Configuration Changes, Network Documentation, and SLA Based local break-fix services.